Privacy & POPIA Policy.

2Information We May Collect

• Name, business name and contact details.
• Service address, access and appointment information.
• Room measurements, photographs, videos and equipment details.
• Quotation, invoice, payment and transaction records.
• Messages, reviews, complaints and correspondence.
• Technical data such as IP address, device/browser type and cookies.

3Where Information Comes From

We generally collect information directly from you when you use our website, estimator, booking or contact form; call, email, WhatsApp or message us; request a quote; arrange a site inspection; make payment; or leave feedback.

We may also receive information from someone acting on your behalf, property owners or managers, referral partners and service providers.

4Why We Process Information

• Respond to enquiries and prepare quotations.
• Book, deliver and manage HVAC work.
• Communicate about appointments, warranties and support.
• Invoice, process payment and keep required records.
• Protect our systems, prevent fraud and comply with law.
• Improve our website and services; market where permitted.

5Lawful Grounds and Choice

Depending on the situation, we process information with consent, to take steps at your request, perform a contract, comply with law, protect a legitimate interest, or pursue our legitimate business interests as permitted by POPIA.

Some details are needed to quote, book or carry out work. Without them, we may not be able to assist fully.

7Retention and Disposal

We retain information only as long as reasonably needed for the purpose collected, customer support, warranties, legal, tax and accounting duties, dispute resolution or legal claims. When no longer required, it is deleted, destroyed or de-identified securely.

8Security and Incidents

We use reasonable technical and organisational safeguards. No system is completely secure. If we reasonably believe unauthorised access has occurred, we will follow POPIA notification requirements and take reasonable steps to limit harm.

9Cookies and Analytics

Our website may use necessary, preference, analytics and, where permitted, marketing cookies. Manage non-essential cookies through website controls or browser settings. Blocking cookies may affect functionality; third parties process information under their own policies.

10Estimator and Automation

Our estimator produces an indicative equipment size or estimate from the details entered. It is not a final quote or technical assessment. Site assessment and human review may be required before work is confirmed.

11Cross-Border Processing

Cloud, email, analytics and communications providers may process information outside South Africa. We take reasonable steps to use arrangements meeting POPIA requirements.

12Direct Marketing

We send marketing only where permitted. You may opt out at any time. An opt-out will not stop necessary service, booking, invoice, warranty or safety communications.

13Children’s Information

Our services are not directed at children. We do not knowingly collect a child’s information without a lawful basis. Contact us if you believe this has occurred.

14Your POPIA Rights

• Request access to, correction or deletion of qualifying information.
• Object to certain processing or direct marketing.
• Withdraw consent where applicable.
• Complain to us or the Information Regulator.

We may need to verify identity and may limit requests where law permits.

15Third-Party Links

Our website may link to WhatsApp, social media, maps, payment services and other third-party sites. Their privacy practices are their own; please review their privacy notices.

16Changes to This Policy

We may update this policy as services, technology, suppliers or legal obligations change. The current version will be posted here with its last-updated date.